Bittersweet

Ey up my faithful blogworms, with so many positive things happening here at Milestone HQ, to some, my blog this week may seem negative. 

So really this weeks offering is probably a little bittersweet ! We have experienced stuff in the beginning quarter of this year which has made us look deeper at how we do what we do and the document content below reflects things that we see happening around us.

Costs are rising in all areas of our lives and to continue to run our business successfully and keep being able to provide the first class Eco and Traditional kitchens that we create, we need to be more efficient with our time. This we feel will enable us to focus more on productive time management.

Guidelines relating to planning & appointments for Milestone kitchen projects

It is with regret that we find that we have to implement the following guidelines regarding how we charge out our time. Genuine enquiries, we’re sure, will understand and appreciate our position.

Due to the unique way we can create kitchens here at Milestone HQ, a proportion of our enquiries are simply using our skills & experience to achieve planning & design which is then taken elsewhere.

If we achieve the results you want and you place your order with us then some or all of these costs are refunded, as you will see.

 Thank you for your understanding.

Planning and design guidelines

 As company policy, we do not release plans and layouts to customers prior to a deposit being paid to book the work in. This applies to internet enquiries as well as local enquiries.

However, we will release plans prior to a deposit being paid on payment of a fee of £120.00 inc.vat which will be wholly refundable when you place your order with us for your kitchen.

Appointment guidelines: Distance

Zone 1: Our local appointments for site surveys within our normal operating range are free of charge.

(defined as 40 minutes travelling time from our base in Ilkley, measured by AA Routefinder calculations)

Zone 2: 40 minutes to an hour, the appointment cost will be £75 inc.vat. This is refundable on placing your order with us.

Zone 3: Over an hour travelling time, the appointment cost is based on our national rates dependant on postcode. Where this is used, we will keep the fuel cost to get to site and back but refund the balance on placing of your order with us.

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As those of you who know us well will appreciate, we don't do things for no reason and our planning, design and costing is open and honest. This is why I'm posting this first to you our faithful followers. 

Jules