This week, I am puzzled and could do with some answers
It dismays me when I hear this whoever and wherever you are.
Do you know what the linking factor is ?
Go on, guess !!!!
You all bought kitchens from the big sheds !! ie: Magnet, Wickes, Ikea, Howdens and the like.
I have know personal axe to grind or any personal experience of this, it's all based on the stories I've heard from others. ALL TOO REGULARLY !
Common complaints are: Kitchens turning up with bits missing, doors damaged, parts the wrong colour, worktops short / wrong colour / damaged, handles missing, no sink, parts taking upto 6-8 weeks to arrive !! etc. the list goes on & on & on.
A poor fitter turns up to install your kitchen, he/she has got no bloody chance from minute one ! And who gets the blame ..... the fitter, come on people wise up ! It's often not his fault but he's used as the fall guy.
Some guy in a suit turns up to measure your kitchen in the beginning, he's probably never fitted a damn kitchen in his life ! How can you trust someone like that to consider every aspect of your project, which is vital for it's success, if he hasn't a clue what he's looking for ????Bits of this tale of woe should by now be ringing bells with some of you, yet you still buy kitchens from these places.
That's my big question and why I'm puzzled. Please tell me why this still happens.
There is a fantastic network of independant kitchen retailers out there who are often: better, cleverer, think more creatively, more versatile, plan more comprehensively, who actually care about making sure you get exactly what you want, not want some pushy salesman wants you to have.
Get real, people, put your project in the capable hands of us, the independants, who have a local reputation to uphold and will do everything possible to make your kitchen go smoothly. And, shock, horror, you will probably find we're the same cost or cheaper. We have to compete to survive !
At Milestone. we pride ourselves on not having had 1 single complaint in the 25 odd years we've been in business, we thrive on recommends from satisfied customers.
We're not some big faceless company with outlets all over the country who are really not bothered by peoples complaints because we're big enough to stand a few unhappy customers.
We can compete favourably with the big concerns and 2 things have always stood out in our thinking:
1) If people are interested enough in what we do to walk through our showroom door, then we feel they're important enough to give their request our full attention, no matter how big or small that request.
We don't say, and I've heard this with my own ears ! , "Unless you've got £30,000 to spend on your new kitchen, we can't help you" We listen even if you've only popped in to ask for a couple of new hinges for a kitchen door.
2) We don't care how unusual, odd or curious your questions or requests may be .... Our answer's Yes, now ask the the question. This, perhaps unsurprisingly, catches most people out, as they've probably been everywhere else first and everyone else had said No !
Serves you right, you muppet, you should have come hear first. Don't be scared of your independant thinkers, try us first, we're really nice people and think of the legwork and heartache you could save.
OK, rant over, remember: things are not always cheaper or better from the "Sheds" or over the internet !!
Your best interests at heart. Jules
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